Jog Hiller
March 19, 2025 01:47
Yam! The brand partners with NVIDIA to integrate AI technology across the restaurant, enhancing operations and customer experience with scalable solutions.
Yam! The brand, the parent company of well-known fast food chains such as KFC, Taco Bell, Pizza Hut, and Habit Burger & Grill, is making progress in the implementation of artificial intelligence (AI). According to NVIDIA’s blog, the company is working with NVIDIA to deploy AI solutions aimed at streamlining operations and enhancing customer service across its vast network of restaurants.
Quick Service Restaurant AI Integration
The partnership was announced at the NVIDIA GTC conference, highlighting plans to showcase AI-powered agents at Select Pizza Hut and Taco Bell locations. These agents are designed to assist staff and improve the overall customer experience. Yam! Brands aims to implement these AI solutions in 500 restaurants within a year.
The world’s largest restaurant companies embrace AI
There are over 61,000 locations around the world. The brand holds the titles of the world’s largest restaurant companies all over the world. The company is well known for its focus on food quality, value, service and digital convenience. The introduction of AI technology is a way to stay competitive in the industry! It is part of the strategy.
Yum! The digital technology team is at the forefront of this initiative and is its own AI-driven platform, Byte by Yum! has been announced. The platform is set up to enhance the experiences for both customers and team members by leveraging advanced AI technology.
AI-powered customer experience
Generated AI technology is used to automate ordering processes, which can significantly increase operational speed. However, the complexity and cost of expanding such a solution was a challenge. Yum’s part-time job! The team is working on this by employing Nvidia’s NIM microservices and RIVA to develop an AI-Accelerated Voice Ordering agent. Running on Amazon EC2 P4D instances with NVIDIA A100 GPUs, these agents can understand natural utterances, process complex orders, propose add-ons, thereby increasing accuracy and customer satisfaction.
Expanding AI solutions
The deployment of these AI solutions is already underway, with voice AI agents deployed to a variety of brands to manage phone orders during peak times. The plan is to expand the technology to up to 500 restaurants this year.
Investigating computer vision and operational intelligence
In addition to Voice AI and Yum! The brand is testing NVIDIA’s computer vision software to improve drive-thru route management and explore new AI use cases. The aim is to increase service speed by optimizing staff based on real-time analytics.
Yam! It also focuses on AI-Accelerated Restaurant Operational Intelligence. By using NIM Microservices, the company can analyze performance metrics across its locations to provide actionable insights to managers and replicate the success of top-performing stores.
With collaboration with NVIDIA and integration of the AI ​​Enterprise Software Platform, Yum! AI development and deployment of the site will streamline, ultimately making restaurant operations more efficient and more personalized customer experience.
Image source: ShutterStock
